Rather than “business first, then people”, today we recognise that “people” are central to organisational success. Whether commercial or not-for-profit, a strong culture is the common factor in high performing organisations.
Creating a good culture is more than perks and inducements such as PlayStations in the staff cafeteria and free beer on Fridays (although these can help!). It's the way the company operates from the top down, and the bottom up. It's the humanity of the organisation, and an acknowledgement of the contribution everyone makes to its success.
An organisation with a strong culture is consistent in the way it practises its values and vision, has strong internal communications, high employee morale, and a desire for innovation knowing this requires taking calculated risks. The size of an organisation has a huge impact on its ability to manage, change or adapt its culture. With the majority of NZ businesses being small to medium enterprises (SMEs), it's easier for them to control their cultural environment.
1. Ensure Management have/do the following:
For more on management, take a look at our article on the qualities of good leaders.
2. Encourage open communication flow, to find constructive solutions for business problems. There will always be challenges and issues that arise in every organisation.
3. Embrace the opportunity to learn and improve when mistakes occur and failures happen, and avoid the “blame” game. Regularly ask these questions so that you can continually improve:
4. Acknowledgement from the CEO down, that every role within the organisation is valued and that everyone’s contribution is core to success. Recognise and reward employee contributions.
5. Encourage innovation by empowering and inspiring employees to find better ways of doing things - after all, they are at the “coal face”. Great ideas can come from any employee, no matter what their job title, experience or qualifications.
6. Cultivate strong co-worker relationships. The goal of leadership is to build a cohesive team, that works together with enthusiasm and pride. Take a look at our articles on 33 Epic Ideas for Your Work Social Club (NZ) and 25 Ideas For Your Business Team Day (Auckland).
7. Recognise everyone needs to achieve a work/life balance. There are times when "life,” such as family issues, needs to take priority over “work”. Providing staff with flexibility and self-management is motivating.
8. Look for staff who fit with your vision and values.
9. Invest in talent development by providing training, education and career advancement opportunities.
10. Treat everyone in the workplace with respect and fairness. Embrace diversity without discrimination on race, religion or gender.
For further reading see our articles: 7 Signs of a Thriving Culture. and Creating a Culture of Collaboration: The 12 Principles.
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